Terms and Conditions

The following are terms and conditions for the provision of goods and services that will govern any contract that we enter into. Please read these terms and conditions carefully.

You may have other rights granted by law and these Terms and Conditions do not affect these rights.

This does not affect your statutory rights as a consumer. VAT will be charged where applicable (including on carriage) at the prevailing rate of VAT.


By submitting your order you are offering to buy the goods and/or services and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent.

We are not obliged to supply the goods to you until we have confirmed clearance of payment.


If you order or receive data and or software from us you will be bound by the terms of the licence accompanying and any other restrictions placed upon the supplied matter.

Failure to Pay – 30 Day Credit Account Holders

If you do not pay on the due date for payment, we will charge you interest at 5% above the Bank of Scotland’s base rate per annum until full payment is received. We may also treat the contract as cancelled and refuse to deliver any further goods.

Warranty and Limitation of Liability

The Company shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client.

Force Majeure

Mason shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in producing, obtaining or delivering the goods by normal route or means, through any circumstances beyond its control, including but not limited to adverse weather, strikes, accidents, war, fire, reduction in or unavailability of power at production facilities, breakdown of equipment or shortage or unavailability of raw materials from normal source. The company accepts no responsibility for losses resulting directly or indirectly from force majeure.


We aim to deliver goods to you within the time indicated by us at time of acceptance of our offer. Should there be any delays to our delivery to you, you shall be contacted to discuss the situation and be advised of the new delivery schedule. We cannot accept responsibility for delays that are due to errors or issues with software, data and data compatibility, hardware errors or issues that are regarded as being within the capability of and published abilities of said software, data and hardware.

Delivery Charges

Delivery method will depend on the size and type of product. We try to provide, the most cost effective delivery charges. These will be quoted and agreed with you. If requested by you, we will deliver part orders that will incur charges for each delivery.

Returns Policy

We do not accept return of goods that have been supplied accurately and correctly. Should goods be dysfunctional or damaged on delivery we must be notified within 5 days of delivery by phone, fax or email and a remedy will be suggested. If it is agreed that you should return the goods, you must ensure that they are returned in an appropriate manner to prevent further damage or loss in transit. The goods will be your responsibility until received by us.

Cancelled Orders

Business Orders may only be cancelled if the goods have not been produced and works have not commenced. Should a works order (purchase order, verbal or written) be cancelled and works have commenced or the goods have been dispatched, the client will be liable for part payment up until the point of cancellation or full payment if goods have been despatched. Notification must be given immediately by email or fax if an order is to be cancelled.


All orders are deemed to be subject to these conditions unless otherwise specified in the confirmation of order issued by us. Variations to the order occurring during works are subject to additional charges being made to the client if additional information, detail, area, change of specification, verbal instruction or other incur additional labour, staff, resources, time, travel being borne by us.


This contract shall be governed and construed in terms of Scots law and the parties hereby submit to the non-exclusive jurisdiction of the Scottish Courts.

Foreign Currency

We reserve the right to quote in currencies other than Pounds Sterling, and reserve the right to vary such prices in the event that the exchange rate changes more than 3% between the date of the prices being quoted and the invoice being issued to the customer.

Copyright & Trademark

Copyright in all documents, including without prejudice to the foregoing generality all drawings and data, supplied to the customer shall at all times remain the property of Masonmap Reprographics and its parent and neither the documents nor any part of their content shall be used without the consent in writing of Masonmap Reprographics for any purpose other than for which they were supplied.

We do not allow reproduction of the Mason M logo, icons and any or other strapline, logo or images from company material or website for use by any other organisation without prior written consent.